Shipping & Tracking | Order Status & Delivery Time

1. For Shipping Information:
MerryBIY has overseas warehouses worldwide. MerryBIY will prioritize local warehouse shipments based on your purchase address and warehouse inventory. If there is no inventory in the local warehouse, we will arrange to ship near the warehouse or ship directly from our factory warehouse. MerryBIY will continue to improve our logistics timeliness and logistics experience.

2. For Shipping Method:
MerryBIY offers the following logistics methods. E.g. DHL, FedEx, UPS, EMS, and EUB, 4PX etc.

3. Delivery Time:
MerryBIY pet supplies currently can ship to international destinations due to our powerful distribution network. We are shipping to USA，Europe, North Central, and South America, Australia and major countries throughout Asia.

①. Countries can be delivered within 7-16 days include:

United States,United Kingdom,Spain,New Zealand,Netherlands,Italy,Germany,France,Denmark,Ireland,Indonesia,Sweden,Portugal,Belgium,Georgia,Slovakia,Singapore,Russia,Romania,Poland

②.The rest of the countries need to be delivered in 15-30 days.

4.All delivery time refer to working days, excluding weekends and holidays.

5. For Tracking Information:
Please well noted that MerryBIY will send the shipment information and tracking number by email once the shipment information updated.

①. I Can't Find The Notification Email. What Should I do?

If you can't find the email in your inbox, please try checking your spam folder. And please put our service email into your email list in case your email box is blocked and bounced or rejected to our email notification.

MerryBIY Shipment Notification Email Address：service@merrybiy.com

Email notification tracked services successfully deliver in one or two days for all orders. Sometimes you may have to wait an extra day for your package to arrive.

②. How Do I Find My Order Number or Tracking Number?

The order number and tracking number for your order is shown in the email MerryBIY sent you when we dispatched your order. Or you can log in "My Account" to find your order information.

③. How Do I Track My Order? Where Is My Order Now? Is My Parcel Shipped?

Please well noted that you have 2 options to find the tracking information.

Option: 1

Please click below bottom login to your account and view historical orders and click the track button to order history page. Please enter your Tracking Number for the shipment tracking information. And you can check your order history and order details also.
 
#My Account#

Option: 2

Please click below button for the shipment tracking information. Please enter your Tracking Number for the tracking information.

#Track Order#

Please note that some African countries can take 45-65 days to deliver the orders.

Our normal dispatch time is 72 hours.

Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.

Our Avg transit time is 14.9 days.

Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.

You can always track your orders here.

* Orders still in transit can not be cancelled. However, you are covered by our return policy, you can always use it and return the goods. Please contact us through email for return address.

NOTICE:

Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 3-4 weeks.

If you need to reach us: service@merrybiy.com

1.Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days; however, it may take longer time due to order surge.

2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check the above details.